Shipping policy

Orders are usually delivered within 7–10 business days. We request your patience and assure you that we always strive to deliver your order at the earliest possible time.

Cash on Delivery (COD) Order Policy

1. COD Handling Charge

An additional COD handling charge of ₹49 will be applicable on all COD orders below ₹1,999.

The COD handling charge is applicable in addition to any applicable shipping charges.

2. Shipping & COD Charges – Non-Refundable

Shipping charges and COD handling charges are strictly non-refundable under any circumstances, including:

Order cancellation

Return of the order

Customer refusal to accept the order

Failed delivery attempts

Undelivered/RTO orders

3. COD Order Confirmation

Once a COD order is placed, the customer will receive an Order Confirmation message containing:

Order number

Confirm Order option

Cancel Order option

4. Confirmation Within 24 Hours

Customers are required to confirm or cancel their COD order within 24 hours of receiving the confirmation message.

If the customer does not confirm the order within 24 hours, the order may be cancelled.

5. Confirmation Call from Customer Support

Before cancelling an unconfirmed COD order, our Customer Support (CS) Team will contact the customer by phone to confirm whether they wish to proceed with the order.

If the customer does not respond to the CS Team's call and does not provide any confirmation, the COD order will be cancelled.

6. Important Note

Customers are requested to keep their registered mobile number accessible and respond to the confirmation message or CS Team's call promptly to avoid cancellation of their COD order.

Once a COD order is cancelled due to non-confirmation, the customer may need to place a new order if they wish to purchase the product, subject to product availability at the time of placing the new order.