Refund policy

1. Easy Returns & Exchanges

• At Desisitara, we strive to deliver high-quality products. If you are not satisfied, you can request a return or exchange within 7 days from the date of delivery

2. Eligibility for Returns

To be eligible for return/exchange:

• Product must be unused, unwashed, and in original condition

• All tags & packaging must be intact

• Original invoice must be available

• Product should not be altered

3. Valid Reasons for Return

           Returns are accepted only in the following cases:

• Damaged or defective product

• Wrong product delivered

• For other cases (like, dislike and size issue), only exchange or store credit may be provided.

4. Non-Returnable Items

          The following items are not eligible for return:

• Sale/discounted products

• Customized/altered items

• Dress materials (if cut/used)

5. Exchange Policy

• Exchanges are allowed for size or same product

• Subject to stock availability

• If price differs, customer must pay or receive the difference

6. Return Process

1. Go to My Orders / Return Portal

2. Select product & reason

3. Submit request

4. Pickup will be arranged
   
   

7. Pickup & Quality Check

• Product will be picked up within 2–3 working days

• After pickup, product will undergo quality check

If approved → refund/exchange processed

If rejected → product sent back

8. Refund Policy

• Refund will be processed within 5–7 working days after approval

• Refund will be issued to original payment mode - prepaid

• For COD orders → refund via bank transfer any neft
  

9. Return Charges

     Free returns for:

• Damaged / wrong product

10. Cancellation Policy

• Orders can be cancelled before dispatch only 

11. Important Notes

• Slight color variation due to screen settings is not considered a defect

• Refunds exclude shipping & COD charges (if applicable)

12. Contact Support

For any queries:

Email: support@desisitara.com

Phone/WhatsApp: 9068968989

Working Hours: Mon–Sun (10 AM – 7 PM).