Refund policy
1. Easy Returns & Exchanges
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At Desisitara, we strive to deliver high-quality products. If you are not satisfied, you can request a return or exchange within 7 days from the date of delivery
2. Eligibility for Returns
To be eligible for return/exchange:
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Product must be unused, unwashed, and in original condition
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All tags & packaging must be intact
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Original invoice must be available
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Product should not be altered
3. Valid Reasons for Return
Returns are accepted only in the following cases:
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Damaged or defective product
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Wrong product delivered
- For other cases (size issue), only exchange or store credit may be provided.
4. Non-Returnable Items
The following items are not eligible for return:
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Sale/discounted products
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Customized/altered items
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Dress materials (if cut/used)
5. Exchange Policy
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Exchanges are allowed for size or same product
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Subject to stock availability
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If price differs, customer must pay or receive the difference
6. Return Process
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Go to My Orders / Return Portal
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Select product & reason
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Submit request
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Pickup will be arranged
7. Pickup & Quality Check
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Product will be picked up within 2–3 working days
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After pickup, product will undergo quality check
If approved → refund/exchange processed
If rejected → product sent back
8. Refund Policy
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Refund will be processed within 5–7 working days after approval
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Refund will be issued to original payment mode - prepaid
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For COD orders → refund via bank transfer any neft
9. Return Charges
Free returns for:
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Damaged / wrong product
10. Cancellation Policy
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Orders can be cancelled before dispatch only
11. Important Notes
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Slight color variation due to screen settings is not considered a defect
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Refunds exclude shipping & COD charges (if applicable)
12. Contact Support
For any queries:
Email: support@desisitara.com
Phone/WhatsApp: 9068968989
Working Hours: Mon–Sun (10 AM – 7 PM).
13. Return Pickup Verification
- For all return and exchange pickups, customers are requested to hand over the correct product in properly packed condition to the courier partner. The courier partner may be required to photograph the packed parcel/product at the time of pickup as proof of the item handed over by the customer.
- Please note: Returns/exchanges may not be accepted if a different product, used product, or product other than the one originally delivered is received at our facility.