Privacy policy
This Privacy Policy explains how Desi Sitara, a part of Sai Silks (Kalamandir) Limited, collects, uses, maintains, and protects information gathered from users of www.desisitara.com. This policy applies to the Site and to all products and services offered by Desi Sitara.
Desi Sitara is associated with Sai Silks (Kalamandir) Limited, a trusted and established ethnic fashion retail group in India. To know more about the parent company, please visit: https://sskl.co.in/
Personal Identification Information
We may collect personal identification information from users in various ways, including but not limited to when users:
Visit or register on our Site
Subscribe to our newsletter
Place an order
Participate in other activities, services, features, or resources available on the Site
The personal information we may collect includes name, email address, mailing address, phone number, and credit/debit card details, where applicable.
Users may browse the Site anonymously. We collect personal identification information only when users voluntarily submit it. Refusing to provide such information may limit access to certain Site features or services.
Non-Personal Identification Information
We may collect non-personal identification information whenever users interact with our Site. This may include browser type, device type, operating system, internet service provider, and other similar technical details.
How We Use Collected Information
Desi Sitara may collect and use users’ personal information for the following purposes:
1. To Improve Customer Service
Information provided helps us respond more effectively to customer service requests and support needs.
2. To Personalize User Experience
We may use aggregated information to understand how users collectively engage with our Site and services.
3. To Improve Our Website
Feedback and usage data help us enhance our website, products, and services.
4. To Process Transactions
Information provided during order placement is used solely to fulfill and manage those orders. We do not share this information with external parties except as required to complete the service.
5. To Send Relevant Communications
Users may receive information they have opted in to receive, including updates, offers, and content we believe may be of interest.
6. To Send Periodic Emails
Email addresses provided during order processing are used only for order-related updates and responses to inquiries.
If users opt in to our mailing list, they may receive emails containing company news, product updates, or related information. Users can unsubscribe at any time using the link provided in every email.
How We Protect Your Information
We implement appropriate data collection, storage, and security measures to safeguard personal information against unauthorized access, alteration, disclosure, or destruction.
Sensitive and private data exchanges between the Site and users are conducted over secure communication channels and are encrypted and protected using digital security protocols.
Sharing Your Personal Information
We do not sell, trade, or rent users’ personal identification information to others.
We may share aggregated demographic information that is not linked to any personal data with business partners, trusted affiliates, or advertisers.
We may also engage third-party service providers to support our business operations (such as email communications). These providers are granted access only to information necessary to perform their specific services and only with user consent.
Changes to This Privacy Policy
Desi Sitara reserves the right to update this Privacy Policy at any time. When changes are made, the updated date will be revised at the bottom of this page.
We encourage users to review this policy periodically to stay informed about how we protect their information.
Your Acceptance of These Terms
By using this Site, you acknowledge and agree to this Privacy Policy. If you do not agree, please discontinue use of the Site. Continued use of the Site following any updates to this policy will be considered acceptance of those changes.
Grievance Officer
If your query remains unresolved, you can escalate the matter to our Grievance Officer. You can contact our Grievance Officer at grievance@sskl.co.in with the details of your interaction with the Grievance Officer. The Grievance Officer will respond within 3 (Three) days from the date of receipt of your email.